POLICIES

Please take time to read my updated policies as there is important information included.

DEPOSITS

All appointments require a deposit to be secured.

Deposits are NON-REFUNDABLE unless an appointment has been cancelled on my behalf. Cancelling within 48 hours of your appointment will result in the deposit being forfeited.

If you would like to reschedule your appointment, you will need to do this before the 48-hour period or your deposit will be forfeited. (Reschedule through the confirmation email you received when booking.)

If your appointment is cancelled within 24 hours of your appointment, there will be a 50% fee.

REFILLS

A refill means that the majority of previous lash extensions are still existing and all that is required to do is a top up or "refill". You must have over 40% of your lash extensions for me to do a refill.

Just because it falls on a 2/3 week fee, if there is less than 40% of lashes existing either from pulling out lashes or not taking care of them well, then it will be considered a full set.

If you're unsure on whether it will be classified as a refill or not, please send me a picture prior to your appointment. This just saves any inconvenience from occurring and allows me enough time to bring your lashes back to life again.

LATE ARRIVALS & NO SHOWS

Please note when arriving to your appointment there is a 10-minute grace period. If you are going to run more than 10 minutes late, please communicate with me, as I may be able to adjust your appointment to another time if there is a gap.

If arriving more than 10+ minutes late, you will need to pay a late fee of $15.

All no-shows will result in deposits being forfeited and you will pay 50% of their service. To rebook your appointment, you will need to pay the deposit again.

Our services take anywhere between 1–2.5 hours, which is why it's crucial to come to your appointment on time.

TRAININGS

A 50% deposit is required at the time of booking to secure your training date.

Please note, this deposit is non-refundable and your training date cannot be changed once your booking is locked in, unless the cancellation is made on my behalf.

If you cancel your booking or do not show up on the day, your deposit will be forfeited.